Massage by Rehanna

Cancellation, Rescheduling & Illness Policy

I understand that unexpected events can happen. At the same time, my schedule is limited, and each appointment time is reserved specifically for you.

In order to be fair to all clients and to protect the time set aside for each session, the following policies apply.

Preferred Notice

Whenever possible, please give 5–7 days’ notice if you know you need to cancel or reschedule.

Many clients schedule in advance, and earlier notice gives me the best chance to offer that appointment time to someone else.

Cancellation & Rescheduling Policy

A minimum of 48 hours’ notice is required when canceling or rescheduling an appointment.

More than 48 hours’ notice = No charge.

24–48 hours’ notice = You will be charged 50% of the scheduled appointment fee.

Less than 24 hours’ notice = You will be charged 100% of the scheduled appointment fee.

No-show appointments = Anyone who forgets, misses, or chooses not to attend their appointment without notice will be considered a no-show and will be charged 100% of the missed appointment fee.

Any cancellation, rescheduling, or no-show fee must be paid before your next scheduled appointment.

Repeated Cancellations or Rescheduling

Two consecutive back-to-back cancellations or reschedules may require a 50% deposit to hold your next appointment time.

Repeated short-notice cancellations, reschedules, or missed appointments may affect the ability to remain on a recurring schedule.

Late Arrival Policy

If you arrive late, your session may need to be shortened in order to stay on schedule for the clients after you.

Regardless of the length of treatment actually received, you are responsible for the full scheduled session fee.

Please plan accordingly and arrive on time.

Illness Policy

Please do not come to your appointment if you are sick, actively developing symptoms, or have recently been exposed to someone who is sick.

There is no cancellation fee for sudden illness as long as you notify me as soon as possible.

Please reschedule if you have had any of the following:

• Fever
• Cough
• Sore throat
• Congestion or runny nose
• Body aches
• Chills
• Nausea, vomiting, or diarrhea
• New or worsening fatigue
• Any contagious illness or symptoms

Please also reschedule if:

• You have been around someone sick within the past 5 days
• You have not been symptom-free for at least 5 full days
• You are unsure whether you may still be contagious

This protects my health, my clients, and the treatment space.

Professional Boundaries

All services are strictly professional and non-sexual.

Any inappropriate sexual comments, requests, behavior, or advances will result in the session ending immediately. The full session fee will still be due, and inappropriate behavior may be reported if necessary.

Agreement

By scheduling and receiving services with Massage by Rehanna, you acknowledge that you have read, understand, and agree to the cancellation, rescheduling, illness, late arrival, and professional boundary policies listed above.